FAQs
Frequently Asked Questions
How long until I receive my order?
Our top priority is getting your order out as fast as possible. Every item is made to order, and we set aside time each day to print and embroider Horizon Academy West orders. Everything should ship in 5 business days during peak times.
What are your shipping policies?
We offer free shipping on orders $50 and above. Orders below $50 have the option of flat rate shipping for $7.95, or you’re welcome to pick up your order at our shop for free. These options are available at checkout. If your order is shipped, you’ll get a tracking number by email as soon as your order ships.
Can I cancel or return items?
We can cancel your order as long as the items have not been shipped. You can also return any unused and unwashed items for a full refund. We unfortunately can not offer a refund on items that are worn and laundered. The customer is responsible for return shipping, and we ask that you get tracking info. Please also contact us prior to your return.
There is a problem with my order. What should I do?
Please contact us by email or phone. We are ready to help solve the issue. We quality check every item that leaves the shop, but sometimes things do get by. We are happy to replace any damaged or misprinted items.
How will I know when my order is completed? Will I get tracking info?
All orders will automatically generate an email when the order is complete. Inside that email you will receive a tracking number. Sometimes our emails do go to spam, so please check there as well. If you created an account, you can also see all the info there.